Create A Future with ACI Learning

Marketing Operations Coordinator-Remote
Full Time
Charlotte, NC USA

About ACI Learning

Join some of the world’s most passionate technical trainers, data-defenders, and cyber thought leaders.

We train the world’s experts in audit, cyber, and IT. The world’s most trusted organizations trust us to train their practitioners and leaders. We offer training experiences designed to help professionals protect data, anticipate risk, and defend business-critical systems. It’s all we do.

About the Role

We are looking for a detail-oriented and intrepid Marketing Operations Specialist to operate and maintain our varied CRMs (Salesforce, Contentful, Recurly, Intercom) and marketing automation platforms (HubSpot, Pardot). The Marketing Operations Specialist understands the pivotal role this position fills by ensuring emails, nurture campaigns, landing pages, and lead assignments are completed promptly and with attention to detail. Reports to Senior Manager of Marketing Operations. 

  • Salary: $45,000-$50,000/year
  • Schedule: Monday through Friday

Responsibilities  

  • Generating and maintaining mailing lists, including segmentation and list hygiene  

  • Creating landing pages and email templates (with assistance from UX team when needed)  

  • Coordinating weekly House Sends and Newsletters for lead nurture  

  • Monitoring email engagement and deliverability ratings  

  • Helping to facilitate the general health of the marketing automation instances (e.g., Pardot, HubSpot, Intercom, Recurly)  

  • Loading vendor purchased leads and creating and maintaining specific cadences per persona/vertical  

  • Planning and executing nurture campaigns as needed  

  • Management of Marketing collateral fulfillment requests  

  • Management of minor website updates via Contentful  

  • Participating in creative ideation meetings with the team 

Required Skills & Experience 

  • Marketing degree or equivalent  

  • Minimum of 2 years experience working in marketing or advertising  

  • Minimum 1 year of experience working in HubSpot, Pardot, or comparable marketing automation platform  

  • Minimum 1 year of experience working in Salesforce  

  • Basic understanding of HTML  

  • Strong writing/editing skillset  

  • Ability to meet deadlines with minimal supervision and managing multiple projects from start to finish 

  • Proficient in Computer skills (MS Word, Excel, PowerPoint, Outlook, Teams and SharePoint) 

Benefits of Working at ACI Learning 

  • Medical, dental, and vision insurance – eligible 1st of the month after date of hire. 
  • Four weeks paid parental leave or medical leave.
  • Flexible PTO policy, sick time, and eight paid Holidays. 
  • 401(k) retirement plan, 100% immediate vesting and up to 5% matching contributions. 
  • One free company class per year after 90 days of employment. 
  • Tuition assistance. 

We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.

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