COVID-19 Impacts on Business and IT - COVID05WEB


COVID-19 has created a “new normal” characterized by remote work, new product creation and delivery models, self-service, and organizational decentralization. This transformation requires adapting our business and IT practices and infrastructure, hardening our business continuity and cybersecurity protocols, and upgrading our risk management procedures to match the new world we are living and working in.


Tuition cost


NASBA Certified CPE

2 Credits


Why you should attend

You should attend because the pandemic has forced changes to business dynamics and is causing both risks and opportunities for organizations.

Who should attend

Executive Leadership, Business Leaders, IT Managers, Auditors, HR, Legal, Business Continuity Planners.

What You'll learn

You will learn about the four key pillars of the “new normal”, how to help your organization navigate this transformative time effectively, and understand the top 10 things you should be doing right now.



COVID-19 – What It Is & a Brief History:

  • Introduction and Origin
  • Timeline
  • Controlling the Spread:
  • Business Behavioral Changes: Do’s and Don’ts
  • Personal Behavioral Changes: Do’s and Don’ts
  • Essential Operations
  • High-Risk Positions and Situations

Impact of COVID-19 on Business Operations:

  • Office Spaces and Social Distancing
  • Situational Awareness
  • Communications Planning and Control
  • Categorizing your Staff by Function and Responsibilities
  • Can your Teams Work Remotely?
  • Managing and protecting your Staff: Managing Telework and Teleworkers
  • Third-Party Management
  • Supply Chain Management
  • Business Travel

The "New Normal":

  • Introduction and Origin
  • Phase 1: Predicting the New Normal After COVID-19
  • The “New Normal” after COVID-19 has four key pillars
  • Changing Paradigms for Remote Work
  • New Product Creation and Delivery Models
  • More Self-Service Options for Customers
  • Greater Organizational Decentralization
  • Phase 2: Planning Proactively for the New Normal
  • Summary of Accomplishment

Teleworking & Teleworking Management:

  • Telework Risks, Challenges and Successes
  • Security and Teleworking
  • Increase Device Security specifically for an uncontrolled environment
  • Effectively operationalize security for remote work
  • Optimize Remote Device Recovery
  • Train and Retrain Staff
  • Better to take an availability hit rather than to be breached
  • Conclusion

Impacts of COVID-19 on Business Continuity, IT Ops, Cybersecurity, Risk Management, Audit and Fraud:

  • Business Continuity
  • Expecting the Unexpected
  • Modify Disaster Recovery Plans and Business Continuity Plans
  • Test and Update Disaster Recovery Plans and Business Continuity Plans
  • IT Operations
  • Crisis Management, Incident Management and Response
  • Managing Service Levels in the Organization, the Infrastructure, and the Cloud
  • Ensuring Uptime and Service Delivery
  • Ongoing Support: People, Processes, Technology and Governance
  • Forecasting and Planning: People, Processes, Technology and Governance
  • Impact of COVID-19 on Cybersecurity
  • Phishing
  • Hackers
  • Malware
  • Ransomware
  • Risk Management
  • Business and IT Threats, Risks and Vulnerabilities
  • Supply Chain
  • Third-Party Risks
  • Worker Safety
  • Failure to Plan or Adapt
  • IT Vulnerabilities
  • Lack of Current Training
  • Lack of Equipment
  • Lack of Adequate Cybersecurity: Data and Software and Hardware
  • Lack of Understanding about Risks of Home Networks and Teleworking
  • Remediation
  • Avoidance
  • Transference (Insurance)
  • Ignorance
  • Acceptance
  • Defining and Documenting Residual Risk
  • Risk Management Strategies
  • Audit
  • Extending your Compliance Framework(s) to include the COVID-19, Teleworking, and the “New Normal”
  • Reporting Compliance and Non-Conformities
  • Remediation Planning
  • Fraud
  • People
  • Regulatory Fraud
  • Developing and Delivering Education & Training to Control and Avoid Fraud

The Top 10 Things You Should Be Doing Right Now:

  • Obtain and Distribute Situational Awareness
  • Conduct highly structured briefings based on your Situational Awareness and Incident Action Plans (IAP)
  • Maintain Productivity while working from home
  • Protect critical employees on the job
  • Redeploy workers to those departments that need help
  • Evaluate your Human Resources decisions
  • Maintain ongoing communication to all stakeholders
  • Establish a Plan B Team
  • Continue deep re-evaluation
  • Start Writing your After-Action Report Now

Schedule your course

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ACI Learning is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: