ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. This course covers the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization. This course is accredited by PeopleCert.
ITIL Foundation training and certification is key for anyone using IT services because it provides a practical understanding of key concepts, principles, processes, and functions to enable successful IT Service Management (ITSM).
ITIL 4 is designed for anyone working in IT that would like a foundational understanding of IT service management, its key principles and practices and how it will help deliver better value to customers.
In this course, you will identify, describe, and analyze all components of the ITIL 4 IT service management approach.
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