Network Support Specialist Program

The Network Support Specialist program provides the networking training needed to pursue or advance an IT career in networking. This networking training program will prepare students to take the CCNA certification exam, CompTIA Security+, and Network+ certification exams.

Is this training for me?

This certification prep program is best suited for entry-level students with little to no prior experience who want expert, live, hands-on networking training with plenty of labs that offer real-world experience.

This program targets entry-level CCNA jobs such as Network Support Specialist, Network Technician, Network Administrator, and similar IT job roles.

Learn through instruction, practice labs, randomly generated quizzes, ITProTV video content, study games, group discussion, and more.

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Get the experience and training you need before testing for the CompTIA Network+, Security+, and CCNA certifications.

Job Outlook

Potential IT Career Tracks

Individuals who complete CompTIA Network+, Security+, and CCNA certifications qualify for the following job roles:

  • Network Support Specialist

  • Entry-level CCNA jobs

  • Network Technician

  • Network Administrator

Network Support Specialist Salary Information

Average Starting Salary$59,390
Salary Range$51,000 - $108,000

Here’s How it Works

Get Trained

Learn in a live, online environment where you can interact in real time.

Take Exams

Take advantage of labs, scenarios, and study to prepare for the exam.

Connect with Employers

Career Services connects you with employers hiring for entry-level roles.

What You’ll Learn

Course Objectives: 

This course provides network technicians and support staff with the foundation-level skills they need to install, operate, manage, support, and troubleshoot a corporate network.


A typical student taking the CompTIA Network+ course should have a minimum of nine months or more of professional computer support experience as a PC or help desk technician.

  • Networking experience is helpful but not mandatory

  • A+ certification or equal skills and knowledge are helpful but not mandatory

Course Objectives

  • Identify security threats

  • Harden internal systems and services

  • Harden internetwork devices and services

  • Secure network communications

  • Manage a PKI

  • Manage certificates

  • Enforce an organizational security policy

  • Monitor the security infrastructure


  • Basic computer literacy

  • Basic PC operating system navigation skills

  • Basic Internet usage skills

  • Basic IP addressing knowledge

Course Objectives

This is the first of two Implementing and Administering Cisco Solutions (CCNA) courses. Part 1, teaches learners how to install, run, configure, and verify a basic IPv4 and IPv6 network. The training includes configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats.


This is an intermediate level class with the following prerequisites:

  • Networking experience is helpful but not mandatory

  • Network+ certification or equal skills and knowledge are helpful but not mandatory

Course Objectives

This Cisco training is the second of two required Cisco courses for Implementing and Administering Cisco Solutions (CCNA) certification. Part 2 provides entry-level network administrators, network support, and help desk technicians with the knowledge and skills needed to install, configure, run, and troubleshoot a small enterprise network.

Part 2 focuses on:

  • Understanding redundant topologies

  • Troubleshooting common network issues

  • Configuring EIGRP and multi-area OSPF in both IPv4 and IPv6

  • Understanding Wide Area Network technologies

  • Becoming familiar with device management and Cisco licensing


Students must complete Cisco Certified Network Associate Part 1 or have equivalent education/skills to be eligible.

Program at a Glance

This training will confirm your skills and knowledge to networking employers.

  • CompTIA Network+, CompTIA Security+, CCNA

  • Some IT experience recommended

  • This program is available at any learning hub, or online

  • This program is eligible for VA tuition benefits

  • Recommended for college credit by the American Council on Education

  • ACI Learning covers the cost of one exam attempt for each course

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One-On-One Career Coaching

A job for every graduate is our No. 1 goal. Your Employment Development Manager (EDM) is your personal employment advocate, and they have many tools they can use to help you find the perfect position. They know the industry. They know the big employers. They also know exactly what those employers are looking for and how to get hired. Meet with them one-on-one for help perfecting your resume and cover letter, optimizing your LinkedIn presence, and networking with local employers.

Ambrose Boswell’s Success Story

I love helping people, and I love solving problems. In IT, you get to do both! If this is a career you want to take, then, absolutely, dive in, and sign up!
Ambrose BoswellAlum

Funding Options

A Career Training Consultant can help you choose the best certifications for your career, and uncover the right funding options to help you pay for your training. Don't "land a job." Start a secure, life-long career. We're with you every step of the way.

Take the First Step

State Financial Aid, Military Funding, and Scholarships

This program provides government funding for employment and training services. WIOA aids eligible adults and dislocated workers in both finding and qualifying for meaningful employment.
TAA is a federally funded employment program. It provides benefits to workers who lose their jobs or had their hours reduced as a result of foreign trade. Benefits may include training, job search allowances, relocation allowances, and other reemployment services.
ACI Learning has a core purpose of creating meaningful outcomes that impact lives. The ACI Learning IT Impact Scholarship was launched in 2019 to help further fulfill that mission. Learn more and view application.
VET TEC was designed to help veterans get short-term technology training without using their GI Bill® benefits. If you're a military veteran with at least one day of unexpired GI Bill® entitlement, you may be eligible, subject to approval by the VA.
The Post 9/11 GI Bill® is an education benefit program for Active Duty, Selected Reserve, and National Guard service members who served on active duty after September 10, 2001. GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government Web site at
VRRAP is a new program that connects veterans with short-term training that will help them get hired quickly, without using up their GI Bill® benefits.

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