Customer Service Skills for Techies
Customer Service Skills for Techies Overview
As the title suggests this series looks at customer service skills, specifically for those in a technical role. This series explores the world of interpersonal skills, as well as principles for effective communication and also takes a look at the most common issues reported to the Service Desk.
This series is intented for those with a passion for good customer service; those who want to improve their communication skills, as well as those who are looking at a career in a service desk environment.
0h 1m
[MUSIC]
Hi, I'm Jo Peacock with ITProTV.
And in this series we are going to be
looking at Customer Service Skills for
Techies.
So what does that actually mean?
Well, we're going to be looking at the
customer service skills that are required
to be maybe a service desk analyst or
a customer service analyst.
Somebody that is supporting
users an supporting customers.
So we're gonna be looking at
the customer service skills,
the interpersonal skills
that are required.
We're gonna be looking at communication
principles, we're also going to
look at listening skills,
we're gonna look at negotiation skills.
We're going to be looking at how to
have a disagreement for instance without
getting into an argument or that fight
because we definitely don't want that.
We're also gonna be looking at
emotional intelligence as well.
In addition to that we're going to be
looking at maybe the top ten problems.
The most common issues that
face a service desk analyst.
What can you expect?
If you're in a position where you
want to embark on a career as
a Service Desk Analyst, then what
kind of things do you need to know?
And what sort of issue are people going
to be calling you or emailing you or
messaging you with?
Or maybe you're in a position
where you're already technical but
you want to expand on your
customer service skills?
And on your interpersonal skills as well,
if that's the case then,
this particular series is gonna
be relevant for both of you.
So no matter what you're involvement
is within IT, you're gonna find this
series useful to you in so
many ways that you probably didn't expect.
So I'm looking forward to seeing you and
also my colleague Wes on this series.
[MUSIC]
Overview
As the title suggests this series looks at customer service skills, specifically for those in a technical role. This series explores the world of interpersonal skills, as well as principles for effective communication and also takes a look at the most common issues reported to the Service Desk.
This series is intented for those with a passion for good customer service; those who want to improve their communication skills, as well as those who are looking at a career in a service desk environment.
Learning Style
On Demand
Length of course
10h 29m
23 Episodes
Here are the topics we'll cover
- Customer Service Skills for Techies
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