Accredited ITIL®4 Direct, Plan, and Improve


The Direct, Plan and Improve (DPI) course provides essential knowledge and capabilities that a service management professional should acquire beyond Foundation level. The module – which is applicable to both ITIL Strategic Leader and Managing Professional streams – supports anyone involved in directing or planning action based on a defined strategy and in continual improvement. This material is not about leadership skills existing only at the top; wherever a person is in their organization or career, there is something they need to plan, direct and improve.
Accredited ITIL®4 Direct, Plan, and Improve Overview
Based on AXELOS ITIL® material. Material is reproduced under license from AXELOS. All rights reserved. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. An overview of the ITIL®4 Direct, Plan, and Improve Course. *Access to this content requires an exam voucher*
Clock icon0h 3m

Learning Style

On Demand

Length of course

31h 34m
135 Episodes

Here are the topics we'll cover

  • Overview
  • The Direct, Plan, and Improve Exam
  • Foundation Recap
  • Key Terms
  • Key Concepts
  • Risk Management
  • Governance
  • Continual Improvement
  • The Business Case
  • Reviewing the Improvements
  • Embedding Improvements
  • Communication and OCM
  • The Service Value Chain
  • Methods of Measurement
  • Direct Plan Improve Value Streams and Practices
  • The Four Dimensions and The Service Value System
  • Waste Optimization
  • Applying the Guiding Principles
  • Preparing for the ITIL Strategist Exam
Learning Options

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