Accredited ITIL®4 Direct, Plan, and Improve
Overview
The Direct, Plan and Improve (DPI) course provides essential knowledge and capabilities that a service management professional should acquire beyond Foundation level.
The module – which is applicable to both ITIL Strategic Leader and Managing Professional streams – supports anyone involved in directing or planning action based on a defined strategy and in continual improvement. This material is not about leadership skills existing only at the top; wherever a person is in their organization or career, there is something they need to plan, direct and improve.
Accredited ITIL®4 Direct, Plan, and Improve Overview
Based on AXELOS ITIL® material. Material is reproduced under license from AXELOS. All rights reserved.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
An overview of the ITIL®4 Direct, Plan, and Improve Course. *Access to this content requires an exam voucher*
0h 3mLearning Style
On Demand
Length of course
31h 34m
135 Episodes
Here are the topics we'll cover
- Overview
- The Direct, Plan, and Improve Exam
- Foundation Recap
- Key Terms
- Key Concepts
- Risk Management
- Governance
- Continual Improvement
- The Business Case
- Reviewing the Improvements
- Embedding Improvements
- Communication and OCM
- The Service Value Chain
- Methods of Measurement
- Direct Plan Improve Value Streams and Practices
- The Four Dimensions and The Service Value System
- Waste Optimization
- Applying the Guiding Principles
- Preparing for the ITIL Strategist Exam
Learning Options
Options for this course
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Individual learners
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