Accredited ITIL®4 Direct, Plan, and Improve
Accredited ITIL®4 Direct, Plan, and Improve Overview
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An overview of the ITIL®4 Direct, Plan, and Improve Course. *Access to this content requires an exam voucher*
0h 3mOverview
The Direct, Plan and Improve (DPI) course provides essential knowledge and capabilities that a service management professional should acquire beyond Foundation level.
The module – which is applicable to both ITIL Strategic Leader and Managing Professional streams – supports anyone involved in directing or planning action based on a defined strategy and in continual improvement. This material is not about leadership skills existing only at the top; wherever a person is in their organization or career, there is something they need to plan, direct and improve.
Learning Style
On Demand
Length of course
31h 34m
135 Episodes
Here are the topics we'll cover
- Overview
- The Direct, Plan, and Improve Exam
- Foundation Recap
- Key Terms
- Key Concepts
- Risk Management
- Governance
- Continual Improvement
- The Business Case
- Reviewing the Improvements
- Embedding Improvements
- Communication and OCM
- The Service Value Chain
- Methods of Measurement
- Direct Plan Improve Value Streams and Practices
- The Four Dimensions and The Service Value System
- Waste Optimization
- Applying the Guiding Principles
- Preparing for the ITIL Strategist Exam
Learning Options
Options for this course
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