ACI Learning Terms & Conditions

Standard Terms

At ACI Learning, we are dedicated to assisting each and every student get trained, certified, employed, and advancing in high growth IT, cybersecurity and auditing careers. In order to assist our students in obtaining skills, certifications and employment, the following guidelines have been put in place to maintain compliance with all education Boards (State and the VA), and to guide Students in their progression.

Attendance Policy for On-Site and Online Training at ACI Campuses (LeaderQuest)

Students are expected to arrive on time for classes with the proper materials and attitude. An overall attendance rate of 100% is expected to fully absorb the materials and to complete labs. If you have an expected absence, please email clientservices@acilearning.com or your instructor ahead of time. A minimum of 80% attendance is required to receive a Certificate of Completion.

Online Synchronous Learning Courses

ACI Learning records online synchronous courses for quality control and for audit and compliance purposes. By logging into your course, you are consenting to being recorded in the virtual classroom. The content of these recordings will not be shared with any outside entity.

Conduct Policy

All students are expected to treat all staff, instructors and students respectfully. Coming to class on time with all courseware and materials is crucial to success in your program. ACI Learning reserves the right to dismiss any student for language or gestures we deem offensive. No weapons, drugs, or smoking of any kind are allowed on any ACI Learning campus. During class active participation is expected. Cell phones and sleeping during class are prohibited.

Reschedule Policy

Campus-Based Training Programs (LeaderQuest):

ACI Learning is committed to keeping class sizes small in order to facilitate a high-quality learning environment for our Students. Many classes at ACI Learning are full at 18-20 Students; because of this we have to minimize Reschedules as much as possible. ACI Learning is turning away potential Students that want to be in the classes you are scheduled to take. Taking into account any unforeseen circumstances that may occur, ACI Learning’s Reschedule Policy allows students to reschedule their classes within their Program for extenuating circumstances.

On-Line Corporate Training Courses (Seminars & Webinars):

You may elect to substitute another individual from the same company for the same seminar date and location without incurring any fees.

Cancellation Policies (LeaderQuest Division)

In-Person Campus-Based and Virtual Training Programs:

Cancellation can be made in person, by electronic mail, or by termination.

  • A full refund will be made to any student who cancels the enrollment contract within 72 hours (until midnight of the third day excluding Saturdays, Sundays and legal holidays) or close of business the Thursday prior to commencement of class, whichever is sooner after the enrollment contract is signed.

  • A full refund will also be made to any student who cancels enrollment three business days prior to scheduled class days, except that the school may retain not more than $100 in any administrative fees charged, as well as items of extra expense that are necessary for the portion of the program attended such as courseware and lab fees.

Cancellation Policies (MISTI Division)

In-Person Conferences, Symposiums, Training Weeks, & Summits:

If you can no longer attend the conference, please review the MISTI cancellation policy below and provide written notice to ACI Customer Service at customerservice@acilearning.com.

Cancellations received more than 46 days prior to the event start date will be entitled to a full refund less an administrative fee of $195.

You may elect to substitute another individual from your organization for the same event at any time without incurring an administrative fee of $195. Registrations are non-transferable to other events.

Cancellations received between 45-31 days prior to the event start date will be refunded 50% of the amount paid.

No refund will be given for cancellations received 30 days or less prior to the event start date.

Those who do not contact ACI Learning with written notice about their cancellation prior to the event date and who do not attend the conference are responsible for the full non-refundable, non-transferable tuition.

Virtual Training, Seminars, Webinars, & ACL Courses

If you can no longer attend the seminar, please review the cancellation policy below and provide written notice to ACI Customer Service at customerservice@acilearning.com.

Cancellations received 14 or more days prior to the event start date will be entitled to a full refund.

If the course was purchased and registered for less than 14 days prior to the event start, it can be refunded within 24 hours of purchase, up until the start time of the class.

No refunds or transfers will be given for cancellations received 14 days or less prior to the event start date (exception being the 24-hour cancellation option for late registrations less than 14 days prior).

Those who do not contact ACI Learning with written notice about their cancellation prior to the event date and who do not attend the seminar are responsible for the full non-refundable, non-transferable tuition.

Cancellation Policies (Continued)

PERC Cancellation Policy

If you can no longer attend a PERC paid course, please review the MISTI cancellation policy below and provide written notice to ACI Customer Service at customerservice@acilearning.com.

PERC members may cancel any public course registration, without penalty, at any time up to, and including 14 days prior to the public class start date.

Cancellations made less than 14 days prior to the course start date are subject to the full tuition cost deduction from the PERC account.

You may elect to substitute another individual from the same company for the same course date and location without incurring any fees.

Those who do not contact ACI Learning with written notice about cancellation prior to the event date and who do not attend are responsible for the full non-refundable, non-transferable tuition.

ACI Learning Hub Guarantee

The ACI Learning Hub Guarantee allows students to retake any IT class offered at an ACI Learning Hub from the Open Enrollment Schedule that a student has attended for and has been paid for in full. Students can take the class as many times as needed within 24 months of the original class date. The class being retaken must be based on the exact same courseware version as the original class attended, otherwise current courseware/labs must be purchased. The same courseware may be used if the version is still actively being used in class. If you desire to retake a class, you must request to do so in writing by emailing clientservices@acilearning.com.

Once a re-sit request is received, the student will be waitlisted into the class and seat availability will be determined based on the Waitlist policy below. The ACI Learning Hub Guarantee is only available for IT courses offered at our Learning Hubs, audit offerings are not eligible.

Waitlist Policy

Waitlisted students who are seeking to retake a class will have their spot reserved unless the class becomes full with new, first-time students. If the class you are retaking becomes full, your spot in the class will be removed (you will be notified) and you can be rescheduled into the next available session.

Confidentiality of Information

Each Party agrees that any Confidential Information it obtains during the term of performing these services as outlined on this Service Order shall be used solely for the purposes of fulfilling the Party's respective obligations under this agreement and no other purposes. Neither Party shall disclose confidential information to any person or entity other than those employees of the other Party engaged in the fulfillment of the other Party's obligations under this agreement who have a need to know such Confidential Information in connection with the fulfillment of the other Party's obligations under this agreement. Confidential Information includes, without limitation, any material or information that is specifically designated by any Party as Confidential Information through the marking of such material "Confidential."

Individuals with Learning Challenges

ACI Learning is not currently set up to support individuals with learning challenges and cannot assure positive outcomes for such individuals.

Exam Policy

Students are eligible to take exams after completing each class. The following policy statements outline conditions and requirements associated with exams. It is recommended that all test-prep, labs, study guides and materials included in the program are completed before testing. It is the Student’s responsibility, and to their advantage, to utilize resources both included in the program and outside of the program to ensure their readiness for exams. Once you have completed class with attendance at 80% or greater and are fully prepared to take the exam, please email clientservices@acilearning.com to set up your desired time and date for the exam. Students are limited to only one exam per class. No retake exams are given. In the event you fail an exam, if you registered for more than one course, you will have three options:

  • Exchange one of the other exams included in your registration

  • Pay out of pocket for an additional exam

  • Elect not to retake the exam at all and move onto the other exams in your program

Exams are to be taken within 6 months from the last day of a completed class at the campus test center. If the exam is not taken within 6 months from the last day of class, exam expires. Once you have registered for an exam time, please notify ACI Learning a minimum of 48 hours in advance if you need to reschedule or your exam will expire. In the event that you are unable to show up on time at the designated time and date your exam was scheduled, you will be unable to reschedule and will no longer be eligible to take that exam.

ACE Assessment Policy

ACI Learning’s LeaderQuest division is ACE approved as of January 2018. LeaderQuest classes are now eligible for ACE credit hours tied to each class that may be transferable to over 2,000 ACE participating colleges and university degree programs. In order to attain ACE credits aligned with classes, students must complete an end of training assessment for every class taken and pass with a 70% or higher. The assessment can only be taken by students that have met the 80% participation/attendance by the last day of class. The assessment can only be taken on the last day of class, no other arrangements will be made outside of class to take the assessment. Students who get below a 70% on the assessment will get one more opportunity to take a re-assessment before the end of the class on the last day. If a student misses the assessment/last day of class due to a documented unforeseen circumstance outside of their control (emergency, medial, weather), ACI Learning reserve the right to review on a case-by-case basis to make an exception for the assessment to be taken as long as the student provides necessary documentation and communication to ACI Learning within 24hrs of last day of class.

Cyber NDA Form Policy

All students enrolled in Cyber Security courses are required to fill out an NDA form before the class begins.

NASBA Courses and Seminars

ACI Learning is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

ITIL® Courses

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

You can find a copy of these Terms & Conditions, as well as other general information, available for download here.

Subscription Terms & Conditions

1. Introduction

1.1 Welcome to ACI Learning. We hope that you enjoy your experience and thank you for subscribing. These Terms and Conditions of Use (the “Agreement”) govern your use of the Internet-based learning service provided through this site (“Service”). The Service consists of computing and information services and software, information, interactive forums, and other content provided by ACI Learning Holdings, LLC and its affiliates (“ACI Learning”),

1.2 By using or accessing the Service, you acknowledge and agree to comply with and be legally bound by the terms and conditions of this Agreement. Your participation in the Service is conditioned upon your acceptance of this Agreement. Please carefully read this Agreement and indicate your acceptance by using the Service, downloading a course, or by purchasing any of our products. ACI Learning is committed to transparency and accountability in the way we provide the Service to our subscribers. ACI Learning may revise this Agreement (including policies or agreements which are incorporated herein) from time to time and will post revisions to https://www.acilearning.com/terms-and-conditions prior to such changes becoming effective. You acknowledge and agree that ACI Learning may notify you by posting the revisions to https://www.acilearning.com/terms-and-conditions and that your continued use of the Service following any changes constitutes your binding acceptance of these terms and conditions including any such changes. If changes to this Agreement involve a new use of subscribers’ personal information or a new means of processing that information, ACI Learning will provide specific notification of those changes to you prior to the start of the new use or processing.

2. Grant of License:

ACI Learning grants you, as a registered subscriber, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license and/or right to access, via a standard web browsing program not supplied by ACI Learning (“Browser”) to use the Service and the information, software, photographs, audio and video clips, graphics, and other material contained on the Service (collectively, the “Content”) solely for your own individual (non-commercial) use on one personal computer or other device capable of displaying the Content. You may not share your access nor distribute any Content from the Service to others without the prior written permission of ACI Learning.

3. Use of Service Content:

3.1 You acknowledge that the Service and all Content are protected by applicable laws of the United States and foreign countries governing copyright, trademark, and other proprietary and intellectual property rights You acknowledge and agree that the Service and all Content, including all associated intellectual property rights, are the exclusive property of ACI Learning and its licensors for which all rights are reserved. You agree to comply with any additional copyright notices, information, or restrictions applicable to any Content available on or accessed through the Service. ACI Learning and all related trademarks, trade names, logos, characters, design, and trade dress are trademarks or registered trademarks of ACI Learning. or its licensors in the United States and other countries and may not be used without written permission. All other trademarks are the property of their respective owners. Please consult the Trademark Guidelines for information regarding our complete list of ACI Learning trademarks.

3.2 You may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Service or Content, in whole or in part, except as expressly permitted in this Agreement. Content or any aspect of the Service comprising of or containing downloadable software may not be reverse engineered, decompiled, scraped, tracked, crawled, or otherwise viewed, accessed or obtained unless specifically authorized by its proprietor.

3.3 You may download or copy the Content only for your own individual use as provided herein, and further provided that you maintain all copyright and other notices contained in such Content. You shall not store electronically any portion of any Content, except as may be temporarily stored by your Browser in its ordinary operation. Except as may be expressly permitted by U.S. copyright laws, no copying, storage, redistribution, or publication of any Content is permitted without the express prior written permission of the owners of such Content.

3.4 You grant to ACI Learning the right to edit, copy, publish, distribute, translate, and otherwise use any Subscribers’ Content (as defined below, but excluding personal information as that term is defined by our Privacy Policy, which can be found at https://www.ACI Learning/privacy/) that you place on the Service, in any medium. You represent and warrant that you are authorized to grant all rights set forth in the preceding sentence.

3.5 You agree you shall not assert, nor will you authorize, assist, or encourage any third party to assert, against ACI Learning or any of our affiliates, business partners, licensors, licensees or transferees, any patent infringement or other intellectual property infringement claim with respect to any Content or any aspect of the Service.

3.6 Digital Millennium Copyright Act. ACI Learning will remove infringing materials in accordance with the Digital Millennium Copyright Act if we are properly notified that the content infringes copyright. If you believe that your content has been used by ACI Learning or any other Customer or Authorized User or End User in a way that constitutes copyright infringement, please notify us in writing and by Certified Mail at: ACI Learning Holdings, LLC, 6855 S. Havana St., Suite 230 Your message must contain the following information (please confirm these requirements with your legal counsel, or see the U.S. Copyright Act, 17 U.S.C. §512(c)(3), for more information).

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.

  2. A description of the copyrighted work that you claim has been infringed.

  3. A description of where the material that you claim is infringing is located within the Services, sufficient for ACI Learning to locate the material.

  4. Your address, telephone number, and email address.

  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

  6. A statement by you that the information in your notice is accurate and, under penalty of perjury that you are the copyright owner or authorized to act on the copyright owners behalf. If you believe that your work has been removed or disabled by mistake or misidentification, please notify our Copyright Agent by sending us notice at the address specified above or by e-mail to copyright@ITPro.TV.

4. Service Rules of Conduct:

You may use the Q&A forum feature of the Service for lawful purposes only. You may not upload to, or distribute or otherwise publish through the Service, any material which (a) is libelous, defamatory, obscene, pornographic, abusive, harassing or threatening, or otherwise objectionable to ACI Learning in their sole and absolute discretion, (b) contains viruses or other contaminating or destructive features, (c) violates the rights of others, such as by infringing any copyright, trademark, patent, or trade secret or violating any right of privacy or publicity, (d) constitutes unauthorized or unsolicited advertising, junk or bulk e-mail, or any form of lottery or gambling, chain letters or marketing/pyramid schemes, or the selling or trading of any merchandise, (e) contains links to sites that violate these Terms of Use, such as pornographic sites, defamatory sites, and so on, or (f) otherwise violates any applicable law. You may not use the Service for any commercial purpose, including advertising or solicitation of funds or goods and services. In addition, you may not use the Service to solicit subscribers to join other online information services that are competitive with the Service. Neither the administrators of nor the moderators of the Service or the student forum are responsible for the privacy practices of any user. Remember that all information that is disclosed in these areas becomes public information and you should exercise caution when deciding to share any of your personal information. We do not edit, review or make decisions concerning information you decide to share with others on our site, including, but not limited to, any personal information or data.

5. Managing Content:

ACI Learning does not review material submitted to the Service by subscribers (“Subscribers’ Content”) and is not responsible for such Subscribers’ Content. However, ACI Learning reserves the right to cancel your access to these areas and/or delete, move, modify, or edit any Subscribers’ Content, including messages posted in any forum, that they may determine, in their sole discretion, violates this Agreement. You are and shall remain solely responsible for all Subscribers’ Content posted by you or by any other person using your account.

6. No Endorsement:

6.1 ACI Learning does not represent or endorse the accuracy or reliability of any Subscribers’ Content displayed, uploaded, posted on any message board, or otherwise distributed through the Service. ACI Learning expressly disclaims any liability related to Subscribers’ Content, and you acknowledge that any reliance by you upon such Subscriber Content shall be at your sole risk. 6.2 The Service may contain links to sites on the Internet that are owned and operated by third parties (the "External Sites"). You acknowledge that ACI Learning is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or External Sites.

7. Subscriber Qualifications:

7.1 As part of the registration process, you will either be given an access key or a user id and password. If you are given an access key, you will select a password and fill in certain information about yourself. You must provide accurate, complete, and current registration information and you agree to provide the Service with any updates to that information promptly after such changes occur.

7.2 Individual subscriptions to the Service are available only to persons who are at least 18 years of age. ACI Learning does not market to or collect information from individuals 18 years of age or younger. Your right to use the Service is personal to you and cannot be transferred to any other person.

7.3 You are responsible for all use of your account under any password by any person, whether or not authorized by you, and for ensuring that all use of your account complies with this Agreement.

7.4 You shall be responsible for obtaining communication services, computer equipment, and other products or services necessary to access and use the Service. You shall be responsible for all charges associated with accessing and maintaining a connection to the Service including, but not limited to, charges imposed by an Internet service provider, or your local telephone company.

8. Subscriber Information, Privacy:

Your participation in the Service is subject to our Privacy Policy, which can be found at https://www.ACI Learning/privacy/.

9. Service and System Availability:

ACI Learning uses reasonable efforts to maximize system availability. ACI Learning shall make a reasonable effort to correct any technical difficulties which may arise with the Service; however, ACI Learning is not responsible for any Service down time. ACI Learning is not responsible for any technical difficulties resulting from the World Wide Web, Internet access, and computer hardware or software.

10. Indemnity:

You hereby agree to indemnify, defend, and hold ACI Learning and all of their respective officers, directors, employees, owners, agents, information providers, affiliates, and licensors (collectively, “Representatives”) harmless from and against any and all liability, losses, costs, and expenses (including attorneys’ fees) incurred by them in connection with any claim arising out of any use or alleged use of your account or password by any person, whether or not authorized by you. ACI Learning reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and in such case, you agree to cooperate with their defense of such claim.

11. Termination of Service:

11.1 With appropriate notice, ACI Learning reserves the right, in their sole discretion, to restrict, suspend, or terminate your access to all or any part of the Service at any time for any reason without liability and without any obligation to refund any portion of fees paid.

11.2 ACI Learning may change, suspend, or discontinue all or any aspect of the Service at any time, including the availability of any Service feature, database, or content, without prior notice or liability.

11.3 If changes to the Service would restrict access to your personal information in a way that is prohibited by applicable law, ACI Learning will respond to requests for access to your personal information, or requests to change, modify or delete personal information associated with the Service in a reasonable time and without undue delay.

12. Disclaimer of Warrantees; Limitation of Liability:

12.1 THE SERVICE AND THE CONTENT ARE DISTRIBUTED ON AN “AS IS, AS AVAILABLE” BASIS. NONE OF ACI LEARNING, THIRD PARTY CONTENT PROVIDERS, OR THEIR RESPECTIVE AGENTS MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SERVICE, ANY CONTENT, OR ANY PRODUCTS OR SERVICES SOLD THROUGH THE SERVICE. YOU EXPRESSLY AGREE THAT THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SERVICE AND THE ACCURACY OR COMPLETENESS OF THE CONTENT IS ASSUMED SOLELY BY YOU. NONE OF ACI LEARNING, NOR ANY PROVIDER OF THIRD PARTY CONTENT OR THEIR RESPECTIVE AGENTS WARRANTS THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; NOR DOES ACI LEARNING, ANY THIRD PARTY CONTENT PROVIDER, OR THEIR RESPECTIVE AGENTS MAKE ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SERVICE OR THE CONTENT.

12.2 NONE OF ACI LEARNING, ANY THIRD PARTY CONTENT PROVIDER, NOR THEIR RESPECTIVE AGENTS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.3 SOME STATES DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF ACI LEARNING, THIRD PARTY CONTENT PROVIDERS, AND THEIR RESPECTIVE AGENTS SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

13. Third Party Rights:

The provisions of paragraphs 3, 4, 10, and 12 are for the benefit of ACI Learning, third party Content providers, and its and their respective employees, agents, and contractors. Each such party will have the right to enforce such provisions directly on its own behalf.

14. Miscellaneous:

This Agreement shall be construed in accordance with the laws of the State of Colorado, and the parties irrevocably consent to bring any action to enforce this Agreement in the federal or state courts located in Arapahoe County, Colorado. This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof, and supersedes all previous written or oral agreements between the parties with respect to such subject matter. This Agreement may not be amended except in writing signed by both parties and no waiver by either party shall be deemed a waiver of any preceding or subsequent breach or default. The provisions of sections 3, 4, 7, 8, 10, 11, 12, and 13 shall survive any termination of this Agreement, as well as any other provisions which by their terms or sense are intended to survive. These terms are neither assignable nor transferrable by you, by operation of law or otherwise, without ACI Learning’s prior written consent.

15. International Use:

Other than as specifically delineated in our Privacy Policy, we make no representation that materials on this website are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws. Provision of the Service may involve transfer of personal information from the European Union to the United States. Subscribers located in the European Union hereby consent to the processing of their personal information by ACI Learning in the United States subject to the terms and conditions of our Privacy Policy, which can be found at https://www.ACI Learning/privacy/.

Last Revised: August 20, 2021