ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. This course covers the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization. This course includes a voucher to take the ITIL exam. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.  All rights reserved.

This course will start with an overview of the Enterprise Risk Management process and all the underlying elements of Enterprise Risk Management, including a discussion on risk appetite, governance, and roles & responsibilities. The course will provide more details into the attributes that make an Enterprise Risk Management process effective, such as addressing black swans, using risk-driven metrics, and linking Enterprise Risk Management with the organization’s strategy. Most of the course will involve methods for auditing the Enterprise Risk Management process by assessing the Enterprise Risk Management process according to the COSO framework, comprising five components and twenty principles.   

The five components include: 1) Governance & Culture, 2) Strategy & Objective Setting, 3) Performance, and 4) Review & Revision. The objective of the assessment procedures is to determine if the organization’s ERM process exhibits these twenty principles.  

There will also be a discussion to address another risk management framework, ISO 31000. A summary of key highlights of ISO 31000 will be covered; we will also compare the commonalities and differences between the ISO risk management framework and the COSO risk management framework. 

The course will end with a discussion on Enterprise Risk Management reporting to various stakeholders.  

The course will be delivered with practical application of concepts using actual examples, case studies, and exercises.